A Journey Through Implementing Phoenix LiveView in a Customer Service Tool

Phuong Van describes how an initial backend project evolved into a pivotal UI-driven customer service tool powered by Phoenix LiveView. The project began with the objective of migrating user data from an external service to an in-house solution developed collaboratively. Using Phoenix with Ecto and Postgres, the team executed a smooth data migration strategy which allowed them to test the new system against the old one without impacting users. As the project progressed, LiveView was integrated to improve data verification processes, leading to a growing demand for the tool among customer service teams. The implementation faced challenges, including infrastructure decisions and UX improvements, but ultimately showcased the strengths of LiveView and Elixir in developing real-time applications. The article concludes with reflections on the project's success and potential for future developments.