How Glific Utilized Elixir for Social Sector Communication

A. Negi and M. Shamoon from Glific shared their experience of adopting Elixir for developing an open-source WhatsApp chatbot aimed at aiding NGOs in their communication and program implementation. They describe the challenges faced by social sector organizations during the COVID-19 pandemic, the need for effective communication tools, and how Glific provided a solution. The presentation covers Glific's architecture, the rationale behind choosing Elixir, and the advantages it offered such as scalability, fault tolerance, and ease of extensibility. Key features of Glific include a no-code automated conversation builder, multi-tenancy, and integration with third-party services like OpenAI. The talk concludes with Glific's current adoption, future plans to incorporate AI capabilities, and the desire to grow its open-source community.